Q: What if I can’t find the answer to my question on the website?
A: Please contact us by email at firstname.lastname@example.org, or phone us at (888) 348-2441 with any questions you may have.
Q: When am I considered "Locked In"?
A: You are "Locked In" at the current buy rate at the time you place your order. As long as you send in your payment for that order within 24 Business Hours via Bank wire or Live funds in the form of a cashier's check, certified bank check, or money order. This does not apply to Personal checks.
Q: Where do the currency notes come from?
A: They come from the National or Central bank of the specified country.
Q: Do you offer any investment advice?
A: No, absolutely not. We are not investment advisers, financial consultants, or in any way authorized or licensed to provide you with councel. We specialize in the buying and selling of foreign currencies only. Please do your own research, review your current financial situation, and purchase with prudence and care. Purchasing foreign currencies is always a risk, especially those of third world countries, and you should be aware that you are doing so at your own risk.
Q: Where can I go to check the official rates of exchanges for different world currencies?
A: You can find currency converters on many different sites throughout the web. XE.com and ForexPros.com are two sites Treasury Vault uses when verifying information. Also, for official verification on a specific country's currency, you should always double-check that specific country's OFFICIAL website..
Q: Can you handle large orders and are there any special requirements for them?
A: Yes, we can handle orders of any size. Please contact us directly on rates for orders $25,000 or more. Be advised that for orders greater than $10,000 US dollars, a social security # for the individual placing the order or the T.I.N. # (tax identification number if ordered through a business) is required in addition to your government issued I.D. This will be required prior to shipping.
Q: What happens if your currency price goes down?
A: If our prices go down, you will NOT receive a price adjustment on orders placed prior to the change. ALL SALES ARE FINAL! We reserve the right to change our asking price of the currencies we sell without prior written or verbal notice, and at any time.
Q: Can I exchange or return the currency that I have purchased from Treasury Vault?
A: We do not allow returns, as all sales are final. However, we do offer a “buy back” or sell option for Iraqi Dinar. We are willing to pay a fair market rate for the currency presented for purchase. Please review the information within the “Currency Buy-Back” section at the top of the site for step-by-step instructions on how to proceed with this process. Should you have additional questions about this, please feel free to call us.
Q: Does Treasury Vault have to honor all orders placed, so long as payment is received?
A: We reserve the right to refuse any orders. However, if we already received your payment, then chose to not honor your order, you would be FULLY refunded in a reasonable and timely manner.
Q: Why do you ask for a copy of a drivers license or other information on certain orders?
A: As a Money Services Business, we follow guidelines from the US Treasury Department regarding transactions where secured funds are involved (cashiers checks or money orders). The US Treasury Department regards these transactions as cash transactions. These rules were set up to identify people who might be illegally laundering money, and are known as the “know your customer” rules, outlined under the Patriot Act Compliance guidelines.
The information that we collect is not shared or used for any reason other than it must be made available in the event we are audited. We only require a driver’s license or other information when the IRS or FinCEN guidelines dictate we do. For orders greater than $10,000 US dollars, a social security # for the individual placing the order or the T.I.N. # (tax identification number if ordered through a business) is required in addition to your government issued I.D. This will be required prior to the shipping of your currency. Any questions should be brought to our attention for further explanation. Should this situation arise with your order, please note we require a legible fax or scanned email image of your drivers license before we will ship the order to you. You can scan your license and email it to email@example.com or fax it to 801.881.5558.
Q: What are the risks that I assume in purchasing foreign currency?
A: Risks include:
- There are limited places that will exchange them for you (liquidity issues).
- There is no guarantee that the value of the currency you exchange for will go up in value in relation to the dollar.
- The value of the currency you purchase may go down in value in relation to the dollar.
Q: How do I know the Iraqi Dinar notes are authentic?
A: Our Dinar gets processed through a De La Rue branded authenticity verification processing machine prior to shipping. De La Rue, located in the United Kingdom, is the company which prints the Iraqi Dinar for the government of Iraq. There are many varying security features for you to check and different denominations can also vary in size. We have taken extreme steps to verify the authenticity of the dinar notes we send you, and even more steps through our scanning of the notes and their serial numbers. The notes themselves have at least FOUR built-in security features and the 10k and 25k have FIVE. Common features are raised lettering, raised numbers, and unique coloring. Some of the additional features included are:
- An ultraviolet feature that glows the value of the note
- Embedded security thread
- Horse head watermark
- Metallic ink
- Color changing symbol